Arby's Customers Experience Line Bypass with Latest Technology Upgrade
**Love's Travel Stops & Country Stores Introduces Smart Kiosks to Speed Up Ordering Process**
Love's Travel Stops & Country Stores, a leading travel stop network, has revolutionized its dining experience by deploying intelligent, tablet-like touchscreen kiosks in all 112 Arby's restaurants across 30 states nationwide.
These innovative kiosks, in partnership with technology company Bite, offer a faster, self-service ordering system that has significantly improved the ordering process for customers. By reducing mistakes compared to traditional counter orders, the self-ordering system also enhances customer satisfaction.
The kiosks provide a user-friendly interface, displaying images of every menu item and offering suggestions like limited-time promotions and popular add-ons such as Curly Fries and Jamocha Shakes. Orders can be placed in both English and Spanish, increasing accessibility for a wider range of customers.
Moreover, the kiosks integrate seamlessly with Love's existing technology systems, including the Love's Connect mobile app for order-ahead service, point of sale, and loyalty rewards program—allowing customers to easily apply rewards and streamline payment.
Joe Cotton, Love's vice president of food service, stated that the kiosks are transforming their operations and driving loyalty. This initiative is part of Love's broader $1 billion investment in remodeling and modernizing its stores, with Arby's as a key focus in 2025. Love's plans to extend these smart kiosks to additional quick-service restaurant concepts within its travel centers later this year.
The kiosks empower customers with more control over their orders, allowing them to repurpose the time saved to shop and take advantage of Love's amenities while waiting for their orders. They also enable Love's team members to dedicate more time to food preparation, optimizing the customer experience.
Love's is committed to innovation and aims to refine the order-ahead experience and streamline kitchen order delivery for improved accuracy and timeliness. This move is part of Love's strategy to further support a seamless, end-to-end customer journey, helping customers get back on the road quickly.
- The retail industry, especially food-and-drink and dining segments, may see an influx of smart-home devices as innovative kiosks like those at Love's Travel Stops & Country Stores set new standards for self-service ordering.
- The finance sector could potentially benefit from improved business operations driven by technological advancements, such as the smart kiosks implemented by Love's, as these services can lead to increased efficiency and reduced errors.
- Leading companies in the smart-home-devices industry might find collaborative opportunities with retail businesses, such as Love's, to develop and implement sophisticated gadgets that enhance customer experience, like the tablet-like kiosks now found at Love's Arby's restaurants.
- The lifestyle segment could observe a growing trend towards integrating technology into daily routines due to the convenience and efficiency provided by modern gadgets and services like the kiosks at Love's Travel Stops & Country Stores.
- As Love's Travel Stops & Country Stores continues to modernize its travel centers with smart kiosks, the technology industry may witness significant growth opportunities, as businesses seek efficient, user-friendly solutions to streamline their operations and enhance the customer experience.
