Artificial Intelligence in Social Housing: Collaboration between Campbell Tickell and Disruptive Innovators Network
In the realm of social housing, artificial intelligence (AI) is proving to be a game-changer. The latest report, titled "Artificial Intelligence and Social Housing", a joint project by Campbell Tickell, Disruptive Innovators Network, and Salesforce, delves into the potential of AI to revolutionise this sector.
The report, available now, emphasises the practical applications of AI for housing providers. AI's strength lies in its ability to handle large data sets, improving both internal and external interactions. For instance, AI can help landlords identify and assist their most vulnerable tenants, ensuring a more personalised and effective approach to housing support.
Moreover, the report underscores the importance of good design in engaging residents. This is particularly relevant when addressing issues like damp and mould in social housing, where a user-friendly interface can make all the difference in fostering proactive engagement.
Organisations implementing AI technology have an ethical responsibility to ensure the data used is fair to avoid biases. As AI evolves, it's crucial for those developing and using it to be aware of the risks and responsibilities involved.
One such example of AI in action is seen in a company using AI to triage plumbing and heating jobs for its operatives. This streamlined approach not only improves efficiency but also ensures that the most urgent issues are addressed promptly.
The theme of the latest Campbell Tickell Brief is "CRUD - Solid data foundations underpin successful transformations." This underscores the importance of robust data management in any AI initiative, emphasising the need for organisations to build strong foundations for their AI endeavours.
For those interested in accessing the full version of the "Artificial Intelligence and Social Housing" report, it can be found here. The report aims to provide a comprehensive discussion on the impact of AI on social housing, offering valuable insights for anyone involved in this sector.
The "Artificial Intelligence and Social Housing" report highlights the role of technology in enhancing housing support, with AI aiding landlords in identifying vulnerabilities among tenants for a personalized service approach. Additionally, the report advocates for ethical considerations in AI implementation, emphasizing the importance of fair data usage and solid data foundations for successful AI-driven business improvements across the social housing sector.
