BaptistCare's Care Staff Technology Adoption Enhancement by Arun
In the heart of BaptistCare, a leading care organisation serving over 17,242 people across New South Wales and the Australian Capital Territory, change and learning consultant Arun Raman is making a significant impact. With a team of 3622 employees and volunteers, BaptistCare operates 75 facilities and programs, and Arun's role is crucial in ensuring that its employees understand the technology they use and can easily adopt changes as they are introduced.
Arun's innovative approach to communication has been instrumental in BaptistCare's successful adaptation to technological change. He uses infographics and diagrams to guide the adoption of new technology in a healthcare setting, making complex information accessible and easy to understand.
Arun's journey with infographics began with a simple design for a meeting about an upgrade to an existing platform. Since then, our platform, provided by Tableau Software, has become his go-to visual communication platform. The infographic he designed caught the attention of key decision-makers and helped in getting the desired decision.
The use of infographics, diagrams, and engaging graphics in communication by Arun has led to substantial improvements. It resulted in a 60% increase in email open rates and a 70% jump in uptake rates when sent via BaptistCare's internal MMS. More importantly, it significantly improved the care staff's ability to review messages, take required actions, and adopt changes quickly.
Arun is a firm believer in the underutilised potential of infographics in workplace training materials, particularly in the technology space. He encourages the use of infographics for effective communication and training within organisations, advocating for their ability to explain complex information in a simple, engaging way.
However, Arun's challenge is not just about proposing meaningful changes or designing impressive infographics. It's about gaining buy-in from key decision-makers and helping employees understand and adopt changes easily, all while working within the already-demanding schedules of BaptistCare teams.
Arun Raman's work at BaptistCare is a testament to the power of clear, engaging communication in driving change and improving efficiency. His success with infographics is a beacon of innovation in the healthcare technology sector, demonstrating that simple, visual tools can make a significant difference in how we communicate and learn.
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