ChatGPT's Global Impact: 700M Users, 18B Messages Monthly
A groundbreaking study by OpenAI and Harvard reveals how ChatGPT is being used worldwide, offering insights for top executives. By mid-2025, 700 million people used it weekly, sending 18 billion messages.
ChatGPT's usage is dominated by practical tasks and information seeking. By mid-2024, non-work usage surged to 73%, with work-related conversations at 25%. Notably, women and users in low- and middle-income countries lead the adoption. Only 4.2% of conversations focus on programming, and emotional support is under 2%.
At work, writing tasks lead ChatGPT usage, with 40% of work-related messages. It aids in optimizing workflows, automating tasks, and supporting decision-making. However, it also raises concerns about data protection and legal risks, emphasizing the need for employee involvement in implementation. Key areas of use include text creation, customer communication, and data analysis, particularly in marketing and customer service.
The study underscores ChatGPT's rapid global adoption and its impact on various aspects of life. With 10% of the global adult population using it, businesses must understand and adapt to these changes in user behavior and work dynamics.
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