Enhance Business Success through Optimized Customer Interaction - Helen Risovets, at the Customer Experience Agency IXI
In the dynamic world of business, regular check-ups are essential for identifying and addressing problems or inefficiencies before they escalate, according to Helen Risovets, the founder and CEO of IXI International Consultancy. Established four years ago in Eastern Europe, this customer experience design consultancy has been making waves in the industry.
At the heart of IXI International Consultancy's approach is Design Thinking, a process that delves deep into understanding customer behaviour, thinking patterns, and purchase decision-making processes. This methodology has been instrumental in revolutionizing the hospitality industry, as demonstrated by Brian Chesky, the co-founder and CEO of Airbnb.
Helen Risovets, with her background in technology and design, brings over 15 years of experience in product, service, and business optimization to the table. She has a keen interest in creative technologies and trend watching, which allows her to tackle problems in diverse businesses with a variety of tools and methods.
IXI International Consultancy offers a wide array of services, including Service Process Audit, Design Thinking for Customer Experience, Process Optimization & Automation, Phygital Experience Design (Metaverse, AR/VR), Training, and Job outsourcing. The company's vision is to position itself as a subject-matter expert (SME) in the market and a one-stop-shop for creating seamless, delightful customer journeys that become a competitive edge for businesses.
The consultancy's leadership team consists of Helen Risovets, Maria Bagrova (Head of Research and Analyst), and Oleg Chorny (Tech Products Head). Helen manages customer relationships in a personalized, responsive, and focused manner, ensuring the needs and expectations of the customer are met.
In the last five years, Helen's focus has shifted to customer experience, both digital and physical brand interactions, as well as the processes behind them. This focus has seen the consultancy expand its operations, with an office in Estonia and an international branch established in Dubai in 2022.
Helen's favourite entrepreneurs to follow are Howard Schultz, the former CEO of Starbucks, and Brian Chesky, the co-founder and CEO of Airbnb. Schultz is known for his commitment to customer service and creating a welcoming atmosphere in Starbucks stores, while Chesky has revolutionized the hospitality industry by putting the customer experience at the centre of Airbnb's business model.
Unfortunately, specific details about IXI International Consultancy's future plans and vision for the next five years are not publicly documented or disclosed. For precise and up-to-date information, contacting the company directly or reviewing official company communications would be recommended.
Despite the challenges in convincing business owners to change their current processes and customer experiences, Helen Risovets and her team at IXI International Consultancy continue to strive for excellence, aiming to foster a long-lasting bond between brands and their customers that leads to profitability for businesses.
- Helen Risovets, with her background in technology and design, brings over 15 years of experience in product, service, and business optimization to the table, aiming to revolutionize various industries, including health and environment sectors, through her adaptable approach and interest in creative technologies.
- Recognizing the value of seamless, delightful customer journeys that can provide a competitive edge, IXI International Consultancy is expanding its services to include Phygital Experience Design (Metaverse, AR/VR) and Process Optimization & Automation, offering viable solutions for businesses in finance and technology industries seeking advancements in their operational efficiencies.
- As a firm believer in the importance of customer experience and its impact on overall business success, Helen Risovets recognizes the need for businesses to prioritize sustainability and environmental responsibility, understanding that addressing challenges such as climate change and public health crises can be integral to a thriving business in the long term.
