Enhanced Automation in ITSM through ServiceNow Incorporation
Qualys, a leading provider of cloud-based security and compliance solutions, has unveiled a series of updates aimed at strengthening its integration with ServiceNow. These updates are designed to streamline workflows, reduce manual effort, and improve operational efficiency in IT Service Management (ITSM) processes.
One of the key updates is the introduction of the Cloud Account ID column in the Qualys Host Asset table. This feature will help security and IT teams map assets more accurately to their corresponding cloud accounts or subscriptions, enhancing asset visibility and automating compliance workflows.
The updates also extend support for Cloud Resource ID, which will further reinforce CI alignment across hybrid cloud environments and improve end-to-end visibility.
Another significant addition is the new Auto-Closure Rules feature. This tool evaluates the relevance of incidents based on configured data criteria and automatically closes stale incidents if respective dates exceed defined thresholds. Auto-Closure Rules can be configured based on the Detection Last Found, Asset Last Scanned Date, or a combination of both.
Auto-Closure Rules address the challenge of keeping ServiceNow incidents aligned with the current state of Qualys-reported purged or retired assets. They aim to reduce the number of stale vulnerability incidents for remediation owners, ensuring your incident list remains clean and actionable.
The 'Asset Last Updated Date' parameter has also been introduced to automatically close related incidents when a host asset hasn't been updated in Qualys within the expected timeframe.
The Qualys Policy Audit app for ServiceNow empowers enterprises to manage configuration compliance with the same intelligence and automation that drives modern vulnerability management. This app is now available on the ServiceNow store, importing configuration assessment data to help automate compliance remediation workflows.
The Qualys Core and VMDR apps are fully compatible with ServiceNow Yokohama. The latest Qualys VMDR ITSM integration enhances CI matching by enriching Identification and Reconciliation Engine (IRE) rules, adding Serial Number as a supported identifier for improved CI identification during data synchronization.
These updates also enable users to request the Qualys VMDR and Policy Audit apps directly from the ServiceNow Store. A Qualys representative will review their subscription and approve access.
In conclusion, the Qualys and ServiceNow integration equips users for what's next by leveraging these integrations to deliver a smarter, more automated ITSM experience. The enhancements introduced in the Qualys Core 3.0.0 and Qualys VMDR 3.0.1 releases are set to reduce manual effort, improve incident accuracy, and empower teams with smarter tools.
