Jumbo Enterprise and Jio Haptik combine forces to deliver agentic AI offerings within the Gulf Cooperation Council region.
In an exciting development, Jumbo Enterprise and Jio Haptik have joined forces to modernize customer service across the Gulf Cooperation Council (GCC). This collaboration aims to capitalize on the increasing adoption of AI in the region, driving greater automation and customer satisfaction.
The partnership offers next-generation Agentic AI solutions, designed to revolutionize customer service. These solutions include Intelligent Conversational AI Agents capable of managing customer support, sales, bookings, and more across multiple channels such as Voice, WhatsApp, Web, and messaging platforms.
Moreover, the AI agents are multilingual, catering to the diverse linguistic landscape of the GCC region, and voice-enabled for both inbound and outbound call support. These agents are also designed to autonomously listen, learn, and act, enabling hyper-personalized, 24/7 conversational support and sales/marketing engagement.
The AI solutions target numerous industries, including retail, eCommerce, telecommunications, banking and finance, real estate, healthcare, hospitality, and travel. By anticipating customer needs, reducing costs, and fostering deeper customer relationships, these solutions deliver seamless, personalized engagement across chat, voice, and messaging channels.
For Jio Haptik, this partnership provides an opportunity to bring its globally recognized AI expertise to a rapidly expanding market in the GCC. Jumbo Enterprise, on the other hand, brings its strong regional presence and IT knowledge to the collaboration. This alliance strengthens Jumbo Enterprise's position as a top IT solutions provider in the region.
The collaboration is expected to lead to significant cost savings for businesses in the GCC due to faster and more accurate responses. It is also set to drive innovation in the customer service sector in the GCC, transforming the way companies interact with their customers.
The solutions provided by the collaboration will be specifically tailored to the needs of the retail, banking, telecom, and hospitality sectors. The partnership intends to streamline customer interactions through conversational AI, chatbots, and virtual assistants.
This collaboration is a timely move to meet the growing demand for smart, data-driven solutions in the GCC. By modernizing customer service, the partnership aims to improve the efficiency of businesses in the region, contributing to the digital transformation investments being made by businesses across the GCC. The goal of the collaboration is to transform how companies interact with their customers, ultimately enhancing customer satisfaction and driving business growth.
The partnership between Jumbo Enterprise and Jio Haptik, driven by the increasing adoption of AI in the GCC, is introducing next-generation Agentic AI solutions, incorporating Intelligent Conversational AI Agents that leverage technology and artificial-intelligence to revolutionize customer service across various industries. These multilingual, voice-enabled agents are designed to deliver personalized, 24/7 conversational support and sales/marketing engagement across multiple channels, aiming to transform the way companies interact with their customers and drive business growth in the region.
