Leading mobile app customer service solutions: Real-time chat and assistance tools
In today's digital age, live chat software has become an essential tool for online businesses, and mobile apps are no exception. Here's a comparison of some of the top chat support software options available, focusing on features, pricing, and integration capabilities:
Zendesk Chat
- Features: Real-time chat, ticketing integration, AI-powered suggestions for agents, analytics, proactive chat triggers.
- Pricing: Starts at $55/month per user, with a 14-day free trial.
- Integrations: Native integration with Zendesk CRM and many other platforms like Salesforce and HubSpot.
- Rating: Around 4.3/5 on G2.
LiveChat
- Features: Live chat with chatbots, customization, reporting, visitor tracking, and multi-channel support.
- Pricing: Starts at $20/month per user, 14-day free trial available.
- Integrations: Supports over 170 apps including CRM, email marketing, and CMS platforms.
- Rating: 4.5/5 on G2.
Intercom
- Features: Live chat, bots, product tours, help desk, customer engagement automation, and rich messaging.
- Pricing: Premium pricing at $74/month per user, with a 14-day trial; more costly than average but feature-rich.
- Integrations: Wide integrations including Slack, Salesforce, HubSpot, Shopify etc.
- Rating: 4.5/5 on G2.
Tawk.to
- Features: Free live chat widget, unlimited agents, chat history, automated triggers.
- Pricing: Completely free suite with no user limits, which is unique among competitors.
- Integrations: Basic integrations but sufficient for many small to medium businesses.
- Rating: 4.5/5 on G2, great value for free cost.
HubSpot Live Chat (HubSpot Service Hub)
- Features: Chat, ticketing, CRM integration, automation, multi-channel support.
- Pricing: Free tier available with basic features; paid tiers scale with additional marketing and sales tools.
- Integrations: Deep integration within HubSpot ecosystem and common apps such as Gmail, Slack, Salesforce.
- Rating: Popular for inbound marketing and CRM synergy, price varies widely with package.
ChatBot (by LiveChat)
- Features: AI conversational bots, templates, natural language processing, live chat handoff, analytics.
- Pricing: Depends on number of chatbots and chats; typically starts higher due to AI features, exact pricing not detailed in sources.
- Integrations: Integrates with LiveChat platform and major apps like Facebook Messenger, WhatsApp, Slack.
Tidio
- Features: Easy setup, live chat, AI chatbots, ticketing, lead capture, customizable chat widget.
- Pricing: Starts at $29/month, with a 7-day free trial. Offers a good balance of features and affordability. Advanced automation locked in higher tiers.
- Integrations: Supports WordPress, email, Messenger, and other popular platforms.
- Rating: 4.7/5 on G2, praised for ease of use and AI capabilities.
Summary
For affordable and feature-rich live chat, LiveChat and Tidio stand out with solid pricing and integrations. Intercom and Zendesk Chat offer more advanced and comprehensive features with higher pricing aimed at larger teams. Tawk.to is uniquely free, best for small businesses or startups on a tight budget. HubSpot is ideal if you want deep CRM integration alongside chat. ChatBot offers AI chatbots that integrate well with LiveChat but may cost more.
Choosing the best depends on your budget, need for AI/chatbot sophistication, and which integrations you require for your mobile app ecosystem. It is important for businesses to implement a one-click chat support feature in mobile apps, as more than 60% of mobile app users expect a live chat feature to be available.
AppMySite, a DIY app builder, allows creating a chat-enabled mobile app in minutes, turning a website into an app without coding. It lets you import your website data to the app and integrate any chat software within the app with a few clicks, making the implementation of live chat software seamless for mobile apps.
Sources:
- LiveChat
- G2
- HubSpot
- ChatBot
- Tidio
- Zendesk
- Intercom
In the realm of live chat software for mobile apps, Tidio and LiveChat stand out for their affordable pricing and robust integrations. For those seeking more advanced features, Intercom and Zendesk Chat provide comprehensive options albeit with higher costs geared towards larger teams. Tawk.to is unique as it offers a completely free chat solution, making it suitable for budget-conscious small businesses or startups. HubSpot is ideal for business owners desiring deep CRM integration alongside a chat feature. The choice depends on budget, the need for AI/chatbot capabilities, and essential integrations for the mobile app ecosystem.
It is crucial for businesses to incorporate a one-click chat support feature in mobile apps, as a significant majority (more than 60%) of mobile app users expect this feature to be available. AppMySite, a DIY app builder, simplifies the process by allowing users to create a chat-enabled mobile app in minutes, transforming a website into an app without coding and integrating any chat software within the app effortlessly.
