London Fire Brigade's New System Boosts Response Times with GPS Tracking
The London Fire Brigade has rolled out a cutting-edge mobilising system to manage 999 calls, aiming to enhance response times and save more lives. The new system, supplied by Capita Communication and Control Solutions, is now in use by control officers across the capital.
Previously, fire engines were dispatched based on their station's proximity to incidents. The new system, however, uses GPS tracking and real-time status information to identify the closest available fire engine to each emergency, regardless of its station location. This change has been made possible by the system's ability to pinpoint over 7.5 million addresses, a significant leap from the old system's 80,000.
Control officers can now monitor each fire engine's journey on-screen, providing callers with estimated time of arrivals. The system also allows for the location of mobile 999 callers to be determined, further improving response time and accuracy. The London Fire Commissioner, Ron Dobson, believes this new system could ultimately lead to more lives being saved, given that over 170,000 emergency fire calls are received in London each year, with firefighters attending an average of 263 incidents per day.
The new mobilising system, which has replaced the old one, is expected to streamline the call-handling process and lead to faster responses to emergencies. With its advanced features, including GPS tracking and real-time status updates, the system is set to enhance the London Fire Brigade's operational efficiency and, ultimately, its ability to protect life and property in the capital.
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