Marta to equip new Voice over Internet Protocol (VoIP) telephone infrastructure for its station telephone network
MARTA Unveils New VoIP Station Phone System for Enhanced Safety and Convenience
The Metropolitan Atlanta Rapid Transit Authority (MARTA) is implementing a new Voice Over Internet Protocol (VoIP) station phone system, designed to improve safety, modernize communication, and enhance customer convenience at its 38 rail stations.
The MARTA Board of Directors has approved contract modifications and a single-source procurement with Netsync Network Solutions, Inc., with a total value of approximately $7.2 million. This move is part of MARTA's commitment to providing reliable, easy-to-use tools for assistance and emergency help.
The new station phones, featuring dual-function capabilities that combine customer assistance and emergency capabilities, are already installed at the Five Points Station. Additional installations are taking place in phases, with the first seven prioritized stations slated to receive over 180 upgraded phones this month. These stations include Ashby, H.E. Holmes, Peachtree Center, Vine City, Dome/CNN Center, North Springs, and Garnett.
The six other prioritized stations where Netsync Network Solutions, Inc. will upgrade more than 180 phones are Atlanta, Dallas, Denver, Chicago, Detroit, and Boston. Full installation of approximately 1,700 units across the system is scheduled to be completed over the next five fiscal years.
The new phone system is intended to provide riders with a more durable and scalable system, suitable for future upgrades. It will also allow MARTA to monitor phone status in real time, enabling faster maintenance response and reducing downtime. The new station phones will be housed in bright blue light cabinets, making them easy to identify.
The implementation of the new phone system is being overseen by MARTA Interim General Manager and CEO Jonathan Hunt. This project is being funded entirely from MARTA's State of Good Repair Program, which focuses on maintaining and improving the authority's infrastructure.
The new phone system is expected to significantly improve safety and access for customers, as part of MARTA's ongoing efforts to modernize and enhance its services. With this new system, riders can look forward to a more reliable and convenient travel experience.
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