New mobile application and internet platform debuted for The RIDE, the MBTA's paratransit service
The Massachusetts Bay Transportation Authority (MBTA) has taken a significant step forward in improving the accessibility and user experience of its paratransit service, The RIDE, with the launch of a new app and online booking portal. This news is a major development in the world of public transportation, as it aims to provide options for everyone, including those who rely on paratransit services. The new platform, named 'The RIDE - MBTA', offers customers increased flexibility in scheduling trips, updating account information, adding funds, and tracking trips. It also provides three booking methods: through the online portal, the new mobile app, or by calling the reservation centre, The RIDE Access Center (TRAC). The agency has also partnered with the MBTA's system-wide accessibility team to offer additional support at the Mobility Center. This partnership aims to assist customers in finding accessible transportation options. The new customer tools are part of a larger software transition for The RIDE, with the launch of a new transportation management system developed by Spare. This system brings real-time trip optimization to The RIDE, resulting in more efficient scheduling and a better ability to react to unexpected delays. The RIDE has made steady progress in improving operations, customer service, and engagement over the past few years. This progress includes the development of Ride Along, a previously used vehicle tracking tool. The agency also aims to ensure customers can rely on The RIDE for safe, timely transportation and have any questions or concerns addressed as they arise. Moreover, the RIDE Flex application process has been improved, and the application turnaround time has been shortened. The new features are a direct response to customer requests, demonstrating The RIDE's commitment to its customers. The new app and online booking portal for The RIDE - MBTA have been reviewed for accessibility and tested by internal and external users. The agency encourages customers to download the app and explore the new online booking portal for a more seamless and convenient paratransit experience.
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