Police surveillance in Lancaster amplified through a network of cameras
In the heart of Pennsylvania, Lancaster has witnessed a remarkable transformation, thanks to a community-supported video security network that has significantly contributed to reducing crime rates and revitalising businesses. Powered by Milestone Systems' XProtect open-platform video management software, this innovative initiative has proven to be one of the most effective in the nation [1][2].
The network, managed by the Lancaster Safety Coalition—a nonprofit organisation—integrates approximately 170 strategically placed 4K cameras with the flexible XProtect platform. This collaboration enables live video support to 911 dispatchers during thousands of incidents annually, enabling faster response and effective investigations [1][2].
The system acts as a force multiplier for local law enforcement, allowing officers to collaborate closely with Coalition operators who can compile and securely transfer digital evidence via a custom browser-based interface maintaining chain-of-custody protocols. This collaboration has transformed investigation dynamics—for example, operators once tracked a shooting suspect from the scene to their residence within 15 minutes, leading to an immediate arrest [1][2].
This enhanced public safety presence has contributed directly to downtown Lancaster’s recovery, encouraging businesses to return and residents to reclaim their streets with improved quality of life. The open-platform architecture allowed flexible, cost-effective expansion tailored to community needs, supporting the goal that safety should not vary by neighbourhood [1].
Looking forward, the Coalition plans to expand the network by adding about 20 more cameras over the next two years, targeting areas still facing safety challenges [1][2].
The success of Lancaster's video security network can be attributed to the synergy between technology partners, community vision, and a community-driven approach. The Lancaster Safety Coalition's executive director, Tim Miller, highlights this synergy as the key to the project's success [2]. The open platform from Milestone and the technical expertise from systems integrator App-Techs have contributed significantly to the effectiveness of the network [2].
In 2023 alone, operators provided live video support to 911 dispatchers during over 4,100 incidents. The availability of video evidence in Lancaster has risen from 55 percent to over 90 percent, supporting faster case resolution and stronger prosecutions [1].
The transformation of Lancaster is evident in its resurging economy, with a surge of businesses and thriving pedestrian activity in downtown streets [2]. The Lancaster video security network continues to result in a decrease in crime rates, the return of businesses to downtown, and neighbours reclaiming their streets. This demonstrates how technology can empower and transform a community [1][2].
[1] https://www.milestonesys.com/news/lancaster-safety-coalition-expands-video-security-network-with-milestone-xprotect [2] https://www.app-techs.com/case-studies/lancaster-safety-coalition/
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