Reach Out to DJI Customer Service: Steps for Contact and Troubleshooting If Your DJI Drone Sustains Damage
DJI, the global leader in civilian drones and creative technology, offers a wide range of communication channels for its customers seeking assistance. Whether you're a novice or an experienced flyer, DJI is committed to helping you navigate any issues that may arise.
Reach Out to DJI Customer Support
You can connect with DJI Customer Support through various channels, making it easy for you to get the help you need. Here's a breakdown of the available options:
Live Chat / Online Customer Service
DJI's online customer service is available Monday to Sunday, roughly from 6:00 AM to 6:00 PM PST/PDT or 9:00 AM to 11:00 PM CET/CEST, depending on the product and support region. You can access it via the DJI website’s "Contact Online Customer Service" link or the DJI Store App.
For general inquiries, you can email DJI at [email protected]. If you're experiencing issues with DJI's FlySafe system, send an email to [email protected].
Phone
- For English support, the main hotline is +1 818 235 0789, available Monday - Sunday, 6:00 AM to 6:00 PM PST/PDT.
- Another number is +31 20 654 5202 for support in Europe (CET/CEST).
- The main DJI corporate number is +86 (0)755 26656677.
Social Media
DJI has official accounts on Facebook, Twitter, and YouTube. While specific contact instructions may not be detailed, DJI is known to be active on these platforms.
DJI Forum
Join the DJI community forum to engage with other pilots and experts for technical help and experience sharing.
Dealing with Damaged Drones
If your DJI drone gets damaged, DJI recommends the following steps:
- Contact DJI Customer Support via phone, email, or online chat to diagnose the issue.
- You may be directed to download diagnostic software such as DJI Assistant 2 or to provide detailed information.
- If you have purchased DJI Care Refresh, it provides damage coverage and quick replacement service for a fee.
- You can also request service or repairs through the DJI Store App or official service centers.
To check the repair status, input the serial number on DJI's website.
In summary, DJI Customer Support can be reached via live chat on their website or app, email at [email protected], phone (primarily +1 818 235 0789 for English support), social media accounts (Facebook, Twitter, YouTube), and the DJI forum. For damaged drones, initiate support contact promptly and consider DJI Care Refresh for easier repairs or replacements. As of January 13, 2025, DJI drones are no longer locked. DJI Support will arrange for repair or replacement service at no cost if the problem falls under their Limited Warranty. For more extended coverage, consider investing in a DJI Care service plan.
- A pilot may findhelp with a damaged drone bycontacting DJI Customer Support through various channels,such as live chat, email, phone, or social media.
- When you need help with a DJI drone, the staff at DJI Customer Support is trained to assist both novice and experienced flyers, ensuring your FAAdronedflightis smooth and enjoyable.
- If you have purchasedthe DJI Care Refresh service plan, you can benefit from damage coverage and quick replacement service for your gadgets, which utilize cutting-edgetechnology provided by DJI.
