Redesigned immigration office appointment process
The Foreigners' Office in Solingen has introduced a new system to simplify appointment scheduling and biometric data submission, thanks to the implementation of FrontDesk software and self-service terminals.
From mid-January, applicants will be able to use these terminals to book appointments online, eliminating the need for phone calls or in-person visits beforehand. At the appointed time, they can use the terminals to submit their biometric data, such as fingerprints and photographs, which are essential for residence permits and other official documents.
This new technology aims to improve the efficiency of the Foreigners' Office by digitizing and automating key steps in the appointment and biometric data collection process. The self-service terminals are integrated into the FrontDesk software, making the process smoother and more straightforward for both applicants and staff.
Biometric data processing takes place in the background, without further customer contact as much as possible. This streamlining not only reduces waiting times but also alleviates administrative burdens on the office staff.
While specific operational details about the terminals were not available, common features of such systems typically include on-site appointment scheduling, document scanning, biometric capturing, and receipt printing. These features are designed to improve service efficiency and user convenience.
The SB-terminals, as they are called, are a significant step forward in modernizing the Foreigners' Office in Solingen, contributing to a faster, more efficient service for all. The new technology is integrated on the Solingen homepage, making it easy for applicants to access and schedule their appointments.
Applicants can now book their appointments online with the help of self-service terminals, a feature introduced by the FrontDesk software to digitize and simplify the appointment scheduling process. During the scheduled time, these terminals can be used to submit biometric data, such as fingerprints and photographs, which are crucial for obtaining residence permits and other official documents.
