Stellantis Begins Repaying Drivers Injured by PureTech Engines
Revised Article:
PureTech Engine Woes: Stellantis Addresses Customer Grievances
Broken down engines and angry drivers: Stellantis' 1.2 PureTech engine has been under fire due to frequent issues like excessive oil consumption and premature timing belt wear. Many drivers have been left frustrated, and the automotive group has been feeling the heat thanks to these complaints and media pressure. In response, Stellantis rolled out an online platform in mid-January for customers to seek retroactive compensation for the exorbitant repair costs incurred. This compensation is available for Peugeot, Citroën, DS, or Opel models equipped with these three-cylinder engines in 1.0 or 1.2-liter versions.
However, glitches and complications in paperwork analysis led to consumer criticisms of Stellantis' strict eligibility criteria. To address these concerns, Stellantis has listened to feedback and adapted their process. They have extended the eligibility period from January 1, 2022, to December 31, 2024, and now accept a stamp on the maintenance booklet as proof, among other documents.
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While no direct cash reimbursements have been made as of now, letters notifying eligible customers will reportedly start going out from April 15. Out of the 8,222 registered cases in France, around 4,337 have been processed, resulting in a 60% acceptance rate. This means that approximately 2,604 customers will receive reimbursements for their repair-related expenses related to the PureTech engine issue. It's essential to note that tire replacements and other unrelated repairs are not covered under this compensatory framework.
Stellantis sees this high acceptance rate as a sign of resolution, with the remaining 40% of rejected claims being mainly due to repairs not performed at the recommended Peugeot-Citroën-DS network, falling outside the scope of the campaign, and insufficient maintenance plan adherence. "We even received a request to address an issue on a Dacia Duster, so it's clear we don't cover such cases," the spokesperson mentioned.
Stellantis and Its PureTech Engines: Struggling for Reimbursement?
Stellantis has started sending out acceptances for the past 15 days, but the compensation platform remains active, with no concrete closure date set yet. Stellantis admits they are still unsure about the volume of incoming requests, but one thing is certain: the PureTech engine controversy is far from over.
Key Insights:- Stellantis introduced a platform to refund repair costs for PureTech engine issues- There have been software bugs and difficulties processing paperwork during the initial stages of the platform- As of current updates, exact reimbursement numbers are not available- Around 4,337 out of 8,222 cases have been processed, with a 60% acceptance rate- Even though no direct reimbursements have been made yet, letters notifying eligible customers will be sent from April 15
** Related Topics:**- Stellantis- Automotive Industry- Compensation- Car Issues- PureTech Engine
- Stellantis has extended the eligibility period for its PureTech engine compensation program, accepting a stamp on the maintenance booklet as proof, among other documents, to address criticism over a strict eligibility criteria.
- The PureTech engine controversy continues, as Stellantis has started sending out acceptances for reimbursements but has yet to set a concrete closure date for the compensation platform, with the label of 'technology' playing a significant role in this ongoing saga.
