Struggling Costs and Essential Skills for AI Remain a Challenge for Many Small and Medium-Sized Enterprises (MSMEs)
Small and medium-sized enterprises (MSMEs) across the globe are adopting Artificial Intelligence (AI) for marketing and customer service, despite facing challenges such as cost and digital skills requirements.
One of the organizations working to make AI more accessible to businesses is The Foundation. However, there is currently no specific information available about initiatives jointly taken by The Foundation and Akamai Technologies specifically focused on MSMEs.
Akamai Technologies, another organization helping businesses adopt AI, fosters AI adoption internally by creating an AI sandbox environment. This encourages innovation and practical application discovery, showcasing Akamai’s focus on democratizing AI access and practical use within organizations.
Google, on the other hand, is supporting AI for Indian agriculture through its initiative with the AMED API. This project provides open-source AI data and localized datasets to support targeted AI solutions, which could indirectly benefit MSMEs in the agriculture sector.
The June 2025 study conducted by NewsBytes, NBC TV18 reports that 59% of MSMEs continue to face challenges with the cost and digital skills needed for AI. Despite these challenges, many MSMEs are utilizing tools like chatbots and Jasper AI for marketing and customer service.
It's important to note that The Foundation and Akamai Technologies are not the only organizations working to address the challenges faced by MSMEs in adopting AI. Both organizations are working to enable more businesses to adopt AI responsibly and consistently, contributing to the democratization of AI within the business world.
In summary, MSMEs are finding ways to leverage AI for marketing and customer service, despite the challenges. Organizations like The Foundation, Akamai Technologies, and Google are working to make AI more accessible to businesses, thereby enabling more enterprises to reap the benefits of AI technology.
- The Foundation, like Akamai Technologies and Google, is striving to make Artificial Intelligence (AI) more accessible to small-businesses and enterprises, thus democratizing AI within the business world.
- Despite challenges such as cost and digital skills requirements, small-businesses are using tools like chatbots and Jasper AI for marketing and customer service, a testament to the potential benefits of AI for such businesses.
- Akamai Technologies, in its efforts to foster AI adoption internally, has created an AI sandbox environment, encouraging innovation and practical application discovery in finance and other sectors, helping small-businesses and other enterprises.
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