Telecom provider Xtelify unveils Airtel Cloud and AI platform with telco-level quality, joining forces with Singtel, Globe, and Airtel Africa in partnership.
Xtelify, a subsidiary of Bharti Airtel, has announced a groundbreaking collaboration with Globe Telecom and Airtel to establish a new standard for service excellence and elevate the global customer experience in the telecommunications industry.
The partnership involves Xtelify's deployment of its AI-powered software platform to Globe Telecom and Airtel Africa. This comprehensive, future-ready solution is designed to simplify telecom operations, enhance customer experience, and improve revenue metrics worldwide.
Xtelify's AI-Powered Software Platform
Xtelify's platform includes several core features and services. The Converged Data Engine provides AI-led insights and intelligence at scale, enabling telcos to analyze large volumes of data for smarter decisions and optimized operations. The Workforce Platform offers real-time task streamlining with AI capabilities such as fleet optimization, automated task management, real-time tracking, and governance to increase productivity of field and operational teams. The Experience Platform manages every element of the customer journey, offering tools for omni-channel service assurance, customer engagement, and intelligent data-driven operations to lower churn and raise Average Revenue Per User (ARPU).
Airtel Cloud: The Sovereign, Telco-Grade Cloud Platform
In addition to its software platform, Xtelify offers Airtel Cloud, a sovereign, telco-grade cloud platform built on next-gen sustainable data centers. This platform supports Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and advanced connectivity. Key benefits include handling up to 1.4 billion transactions per minute, strict data sovereignty, effortless scaling and lower costs, and cloud migration support ensuring secure and reliable transitions.
Strategic Global Partnerships
Xtelify has secured strategic global partnerships with major operators such as Singtel (Singapore), Globe Telecom (Philippines), and Airtel Africa to deploy and operate its software platforms, underscoring its global credibility and ambition.
With these partnerships, Xtelify aims to help telcos globally by reducing operational complexity, improving customer satisfaction, lowering customer churn, and enhancing revenue streams through intelligent automation and analytics.
Impact on Partnering Telecom Operators
- Globe Telecom, through this partnership, is committed to delivering best-in-class service across every customer journey, from the first touchpoint to final resolution.
- Ng Tian Chong, CEO of Singtel Singapore, aspires to create meaningful, reliable, and human-centered experiences for customers by integrating Xtelify's AI-powered Case Management Platform into their operations.
- Airtel Africa is excited to have Xtelify as a core technology partner, enabling them to deliver meaningful digital advancements and enrich the lives of millions across Africa.
A Step Forward in Digital Transformation
These collaborations represent a bold step forward in the digital transformation and operational excellence of the partnering telecom operators. With Xtelify's AI-powered features, telcos worldwide can expect reduced operational complexity, improved customer satisfaction, lower customer churn, and enhanced revenue streams.
| Feature/Service | Description | Benefit | |------------------------|--------------------------------------------------------------------------------------------------|-------------------------------------------------| | Converged Data Engine | AI-driven analytics platform handling large-scale data for predictive insights | Smarter decision making and operational efficiency | | Workforce Platform | AI-driven task management, real-time tracking, fleet optimization | Increased productivity and streamlined operations| | Experience Platform | Customer journey management with omni-channel service and data-driven personalization | Improved customer experience, lower churn, higher ARPU| | Airtel Cloud (Sovereign Cloud) | Next-gen cloud with IaaS, PaaS, AI provisioning, strict data sovereignty, scalable and cost-effective | Secure data control, scalable cloud infrastructure, reduced operational costs |
Xtelify's next-generation AI and cloud platform, tailored specifically to meet the complex needs of telecom operators worldwide, is poised to revolutionize the industry and set a new standard for service excellence and customer experience.
[1] [2] [3] [4] (Sources for further reading)
- Xtelify's AI-powered software platform, including the Converged Data Engine, Workforce Platform, and Experience Platform, will be deployed to Globe Telecom and Airtel Africa as part of the collaboration, aiming to simplify telecom operations, enhance customer experience, and improve revenue metrics worldwide.
- In addition to its software platform, Xtelify offers Airtel Cloud, a sovereign, telco-grade cloud platform built on next-gen sustainable data centers, which supports Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and advanced connectivity, offering key benefits such as handling up to 1.4 billion transactions per minute, strict data sovereignty, and cloud migration support.
