Utilizing iPads for Academic Purposes at Kingston University
In September of the previous year, Kingston University took a bold step forward by purchasing eight iPads, marking the beginning of an innovative project aimed at enhancing student services. However, the initial deployment of these iPads faced challenges due to a lack of clear plan and sufficient training.
To address these issues, iPad champions were appointed to improve engagement and find new uses for the iPads. One such champion, Rowan Williamson, manages the Learning Resource Centre at Kingston University's art, design, and architecture campus.
The roving enquiry service, a key component of the project, aimed to provide a mobile helpdesk for students. Library staff were equipped with shoulder bags for the iPads and were to wander the aisles offering students assistance where they sat, using the iPads to demonstrate the university's iOS app.
To further support the project, RDP Lite and Pocket Cloud applications were installed, allowing staff to access desktop PCs via the iPads. Additionally, Eduroam, a pan-university wireless network, was deployed to address WiFi coverage issues.
Despite these efforts, the project encountered several hurdles. The main problem was that the most common student request—password resets for library and university IT systems—could not be done from an iPad. There were also issues with the battery life of the iPads, the university's WiFi connection, and student awareness of why staff were carrying the iPads.
Some students even questioned the purpose of library staff carrying iPads, asking why they were wandering around 'doing nothing.' However, these challenges were not insurmountable.
In the summer of 2012, the role of the iPad Champions was taken over by students. This shift brought a fresh perspective and a deeper understanding of the needs and concerns of the student body.
Despite the initial setbacks, the changes made have resulted in a vastly improved service that is being used more than expected. The roving enquiry service is now mobile and can provide all the functions of a helpdesk at the point of need for students.
The mobile version of the library search website, while initially limited in functionality, has been updated to offer a more comprehensive service. Moreover, PCs on the upper floors were removed to encourage the use of iPads.
The story of Kingston University's iPad initiative serves as a reminder of the importance of thorough planning, training, and student involvement in the implementation of new technologies. Despite the initial challenges, the university has managed to transform a potentially problematic situation into a service that is not only well-received but also exceeding expectations.
Read also:
- Tesla Model Y owner, after traveling 300,000 miles, discloses the impact on the vehicle's battery life
- "Currently accepting applications: Bonn-branded, free smart thermostat"
- Examined the alignment of the aid with the domestic market by the Commission.
- Achieved Remarkable Fuel Efficiency of 158 MPGe in a 2025 Lucid Air Pure on the New Jersey Turnpike, Demonstrating it as the Most Efficient Production Vehicle Despite Lacking the Luxury Features of the GT Model
