Vonage & ComDesign Integrate APIs for Seamless Global Contact Center Operations
Vonage, part of Ericsson, has integrated its Communications APIs with ComDesign Co., Ltd.'s cloud-based Computer Telephony Integration solution, CT-e1SaaS. This collaboration aims to enhance global entry for contact centers, enabling seamless cross-border telephony and cost efficiency.
ComDesign, established in 2000, launched its cloud-based CTI service 'CT-e1/SaaS' in 2008, serving contact centers of various sizes and industries. The integration with Vonage's APIs brings a new level of capability to Japanese businesses, as stated by ComDesign's President and CEO, Kenji Terao.
The collaboration simplifies access to local phone numbers, allowing contact centers to expand their global footprint without significant infrastructure investment. Vonage's President and Head of Business Unit API, Christophe Van de Weyer, expressed excitement about the partnership, highlighting ComDesign as one of the first in Japan to deliver this level of service. The integration provides SIP Trunking, enabling access to local phone numbers in over 65 countries.
Vonage, part of Ericsson, specializes in creating technology that empowers enterprises and equips developers to lead in digital transformation. The integration with ComDesign's CT-e1SaaS addresses cross-border telephony challenges, enabling rapid deployment, cost efficiency, and seamless global operations for contact centers.
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