Wheatstone Announces Rollout of Distant Technical Support Services
Wheatstone, a leading provider of audio networking solutions, has announced the launch of its new remote-in technical services for WheatNet-IP customers. This innovative service offers hourly-billed remote commissioning, training, and on-demand AoIP troubleshooting to provide fast, reliable support without the need for travel.
The service is designed to be flexible and cost-effective, making it ideal for engineers inheriting WheatNet-IP systems or general managers launching new facilities on tight budgets.
Available Services
The service includes remote commissioning for customers new to WheatNet-IP or with urgent deadlines, remote hands-on training for WheatNet-IP setup guidance, and on-demand network support for AoIP troubleshooting.
Expert Support
The service is staffed by Wheatstone’s AoIP experts including John Davis, Trey Bryant, and Steve Walker, known from Wheatstone’s 24/7 support line.
Pricing Model
The service is billed by the hour, allowing customers to pay only for the support they need. This "pay for only what you need" model makes the remote services cost-effective for specific situations.
Contact Information
To access these remote-in technical services, customers should email the Wheatstone Technical Support team at [email protected].
This new service is intended to fill engineering gaps while eliminating travel costs and helping broadcasters stay on-air efficiently. Wheatstone’s remote services can be particularly useful for those setting up a new facility, as they can save time and resources. Local Chief Engineers and General Managers who may not have access to extensive engineering support on-site can also benefit from this service model. The service is also beneficial for General Managers launching a new facility with limited travel budget.
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