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Get Ready to Card-Free Flights: Lufthansa Ditches In-Flight Sales of Perfumes, Cigarettes, and Sunglasses on Long-Haul Flights
Skip the credit card swipe as you cruise through the friendly skies! Lufthansa, the airline giant, is pulling the plug on in-flight sales for perfumes, cigarettes, and sunglasses on long-haul flights due to economic reasons, as confirmed by a spokesperson. Basically, Lufthansa hasn't been seeing much green from these on-board sales thanks to diminishing demand and high procurement costs[2][3]. This news comes on the heels of an earlier report by "Aero Telegraph."
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While Lufthansa's core brand is bidding adieu to in-flight sales, expect a smoother journey overall. Some connections have already seen the sales cease, and starting September, you can wave farewell to on-board sales across the network[1]. Lufthansa has long skipped offering products on short-haul flights. The in-store shopping experience and airport shops are unaffected.
The holiday flight rush is real
Unlike Lufthansa, other German airlines see a different horizon. Tuifly is experiencing a surge in demand, especially on longer tourist flights such as those to the Canary Islands[1]. The in-flight shop is an integral part of the travel experience, and Condor currently has no plans to cease on-board sales, with profits proving healthy – especially at holiday locations[1].
Lufthansa Freshens Up its Service
Lufthansa isn't just ditching things; they're revamping their entire on-board service for long-haul flights. Since this month, new products and processes have been put to the test in the Economy class as part of the "Fox" project. The fancy schmancy classes will get their turn in the coming months[1]. Although Lufthansa emphasizes that these changes are about enhancing the guest experience, not about cutting costs[1]. Get ready for some mouth-watering food and drink upgrades!
AI's trash can intellect aids in food optimization
AI will step into the scene, too. A "Tray Tracker" will analyze the state of trays cleared in-flight. Using AI, the system determines whether a meal has been partially, fully consumed, or left untouched, along with the flight route, travel class, and meal concept[1]. This data helps optimize portion sizes and food selection, formulating a tailor-made inflight dining experience for each passenger.
[1]: Enrichment Data: Lufthansa is streamlining its in-flight services to improve efficiency and cut costs on less profitable aspects while focusing on raising guest satisfaction. The airline is refining its food and beverage offerings as well as implementing an AI-powered Tray Tracker to optimize portion sizes.[2]: Enrichment Data: The elimination of in-flight sales is a response to a shift in consumer behavior and declining demand for these items, resulting in reduced profits for Lufthansa.[3]: Enrichment Data: The airline's recent financial growth and a 10% year-on-year increase in revenue for the first quarter of 2025 may contribute to this cost-cutting strategy.
- Despite Lufthansa discontinuing in-flight sales for certain items on long-haul flights, the airline is aiming to enhance the overall guest experience with revamped on-board services as part of the "Fox" project.
- Contrary to Lufthansa's moves, other German airlines like Condor continue to profit from in-flight shops, especially at holiday locations, and have no plans to cease on-board sales.
- Lufthansa's decision to discontinue in-flight sales for perfumes, cigarettes, and sunglasses is due to economic reasons, such as diminishing demand and high procurement costs, as well as a shift in consumer behavior.
- In an effort to optimize portion sizes and food selection, Lufthansa will soon implement an AI-powered Tray Tracker system that analyzes the state of trays cleared in-flight, determining whether a meal has been consumed or left untouched based on factors like flight route, travel class, and meal concept.
